Return & Refund Policy

90-Day Money-Back Guarantee

We want you to love your EcoGround™ products. If you’re not completely satisfied, you have 90 days from the date of receipt to return your item for a full refund. To qualify, the item must be in good condition and returned in its original packaging.

How to Initiate a Return

  1. Email contact@ecogroundhome.com with your order number to request return instructions.
  2. Ship the item back to us at your own cost. We recommend using a tracked service and keeping your tracking number until your refund is processed.
  3. Refunds will be issued via the original payment method within 3-7 business days after receiving the return.

Faulty, Damaged, or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us immediately at contact@ecogroundhome.com with your order number and photos of the issue. We’ll replace the item free of charge.

Order Cancellations

If you need to cancel your order after payment, please contact us as soon as possible. Orders ship daily (Monday–Saturday), and once dispatched, cancellations are not possible. You will need to return the item for a refund instead.

Exchanges & Change of Mind

If you’d like to exchange an item or return it due to a change of mind, please contact us within the 90-day return window. Returns due to a change of mind will not be accepted after 90 days.

Lost or Missing Orders

If your tracking shows the order was delivered, but you didn’t receive it, please contact us within 7 days of the delivery date. We’ll investigate the issue and may offer a refund or replacement on a case-by-case basis.

Processing Time for Returns

We aim to process returns within 1 business day of receiving the item. Refunds typically take 3-7 business days to appear in your account, depending on your bank’s processing time.

Return Address

Our returns facility is located in the USA. Please contact contact@ecogroundhome.com for the exact return address.

We’re committed to your satisfaction—if you have any questions, feel free to reach out to our support team! 😊